Our Privacy Policy

LAST UPDATED: MARCH 5, 2026

Kendal Nutricare USA LLC (“Kendal Nutricare,” “we,” “us” or “our”) respects your privacy and we are committed to protecting it. This Privacy Policy describes how we collect, store, use, and protect your information when you interact with us through our website at www.kendakids.com (the “Site”), our loyalty programs, and any other services owned and operated by Kendal Nutricare USA LLC that include this Privacy Policy (collectively, the “Services”).

By using our Services, you acknowledge that we will collect and process your personal information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Services immediately.

1. PERSONAL INFORMATION WE COLLECT

We collect information that identifies or makes you identifiable (“Personal Information”). The specific data we collect depends on your interactions with us:

·       Identifiers: Name, shipping address, billing address, email address, phone number, and IP address.

·       Commercial Information: Records of products purchased (KendaKids formulas), subscription details, and order history.

·       Internet Activity: Browsing history on our Site, search history, and information regarding your interaction with our advertisements.

·       Inferences: Preferences and characteristics derived from your purchase patterns to help us provide better product recommendations.

2. HOW WE COLLECT PERSONAL INFORMATION

·       Information You Provide: We collect information when you create an account, sign up for a subscription, join our mailing list, or contact our customer service team.

·       Automatic Collection: As you navigate our Site, we use cookies and pixels to collect technical data about your device and browsing patterns.

·       Fulfillment Partners: We receive information from our fulfillment partner, ShipBob, regarding the status of your deliveries to ensure your order reaches you successfully.

3. COOKIES AND TRACKING

We use Tracking Technologies to personalize your experience.

·       Strictly Necessary: Essential for the website to function (e.g., your shopping cart).

·       Performance & Analytics: We use tools like Google Analytics and Klar Insights to understand how visitors move around our Site.

·       Targeted Advertising: We may use cookies to show you relevant KendaKids ads on third-party sites like Facebook or Google.

·       Your Choice: You can set your browser to refuse cookies, or opt-out of targeted advertising via industry tools like the DAA Opt-Out Tool.

4. HOW WE USE YOUR INFORMATION

We use your Personal Information for the following business purposes:

·       Fulfillment: To process, ship, and track your KendaKids orders.

·       Customer Support: To respond to your inquiries and provide technical assistance.

·       Marketing: To send you updates, promotional offers, and nutritional information (you may opt-out at any time).

·       Safety & Compliance: To detect and prevent fraud and to comply with US tax and regulatory requirements.

5. DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal information for money. We share data only as follows:

·       Service Providers: We share information with companies that provide support services, such as ShipBob (shipping), Stripe/Shopify (payment processing), and email service providers.

·       Legal Requirements: We may disclose information if required by US law or in response to a valid subpoena or government request.

6. YOUR PRIVACY RIGHTS (CCPA/CPRA)

Depending on your state of residence (such as California, Colorado, or Virginia), you may have the right to:

·       Right to Know: Request a copy of the specific personal information we have collected about you.

·       Right to Delete: Request that we delete your personal information (subject to certain legal exceptions).

·       Right to Opt-Out: Request that we stop "sharing" your data for targeted advertising. To exercise these rights, please contact us at enquiries@kendamil.com.

7. CHILDREN’S PRIVACY

While KendaKids products are designed for children, our Services are intended for purchase by parents and legal guardians. We do not knowingly collect personal information from children under the age of 13.

8. CONTACT US

If you have questions or wish to exercise your privacy rights, please contact us:

Kendal Nutricare USA LLC 4770 Baseline Road, Boulder, Colorado 80303, United States

Email: enquiries@kendamil.com